Refund policy
Customer satisfaction is important to us. If something is not right, we are here to help.
1. Return Eligibility
You may request a return if:
- The item arrives damaged
- The wrong item was received
- The item arrives defective
- Your order is incomplete
2. Return Request Timeframe
- Return requests must be submitted within 14 days of delivery
- Requests made after the return window may not qualify
3. Non-Returnable Items
The following items cannot be returned:
- Personalized items
- Gift cards
- Final sale items
- Used products
- Items damaged by misuse
4. Refund Process
- Approved refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
- Shipping costs are non-refundable unless the item is defective
5. Damaged Orders
If your order arrives damaged:
- Take clear photos of the package and item
- Contact support within 48 hours of delivery
- Our team will review your request promptly
6. Exchange Policy
- Exchanges are available for damaged or incorrect items
- Exchange availability depends on stock levels
7. Chargebacks
- Customers are encouraged to contact us before opening disputes
- Fraudulent chargebacks may result in account restrictions
8. Contact Information
Email: info@faithaura.com Support: support@faithaura.com